Privacy Policy
This Privacy Policy explains how Coaching Centre Pty Ltd ("we", "us", "our") collects, uses, and discloses personal information collected from users ("you", "your") of our services. We are committed to protecting your privacy and handling your personal information in a responsible manner in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) ("Privacy Act").
1. Collection of Personal InformationWe may collect personal information from you when you use our services, including but not limited to: • Contact information such as your name, email address, postal address, and phone number. • Payment information such as your credit card number, billing address, and other financial information. • Information about your use of our services, such as your browsing and search history, the pages you visit, and the links you click on. • Device and usage information, such as your IP address, browser type, and operating system. • Other information you provide to us voluntarily, such as when you participate in a survey or register for a promotion.
We may collect personal information from you directly or indirectly through third-party service providers, such as payment processors and analytics providers, forms you complete on our website or in person, mail or phone communication with us, our social media channels or third parties who refer you to our Services. We may also collect personal information from publicly available sources and other third-party sources with your consent or as permitted by law.
2. Use of Personal InformationWe use personal information collected from you for the following purposes: • Providing and improving our services, including customer support and technical assistance. • Processing your transactions and payments and fulfilling your orders. • Personalising your experience and delivering targeted advertising and promotional materials based on your preferences and interests. • Conducting research and analysis to improve our services and develop new products and features. • Communicating with you about our services, promotions, and other news and information that we think may be of interest to you. • Complying with our legal obligations and resolving disputes.
We may also use de-identified and aggregated information for statistical analysis and other purposes. We will not use your personal information for any other purpose without your consent, except as required or authorised by law.
3. Disclosure of Personal InformationWe may disclose personal information collected from you to the following third parties: • Service providers who assist us in providing and improving our services, such as payment processors, web hosting providers, and analytics providers. These service providers may be located outside of Australia, and we will take reasonable steps to ensure that they are bound by confidentiality and privacy obligations that are consistent with this Privacy Policy and the APPs. • Business partners who offer products and services that may be of interest to you, such as when you opt-in to receive marketing communications from our partners. • Other third parties with your consent, such as when you participate in a promotion or request information from a third-party provider. • As required or authorised by law, such as in response to a subpoena, court order, or other legal processes.
We may also disclose de-identified and aggregated information to third parties for statistical analysis and other purposes.
4. Data SecurityWe take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. These include encryption, access controls, and regular security audits. Although no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure, we will employ all necessary means to protect the data in our possession.
5. Access and Correction of Personal InformationYou have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact us using the details provided below. We may require proof of your identity before providing access or making corrections.
6. Retention of Personal InformationWe will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We will take reasonable steps to destroy or de-identify your personal information when it is no longer needed for these purposes.
7. Cookies and Tracking TechnologiesWe may use cookies and other tracking technologies, such as web beacons, to collect information about your use of our services. Cookies are small files that are stored on your device when you visit a website. They allow us to recognise your device and remember your preferences and actions.We use cookies and tracking technologies to: • Analyse usage patterns and trends on our services. • Personalise your experience and deliver targeted advertising and promotional materials based on your preferences and interests. • Remember your settings and preferences, such as language and location. • Measure the effectiveness of our marketing campaigns and improve our services.
You can control the use of cookies and tracking technologies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.
8. Links to Other WebsitesOur services may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these websites and services. We encourage you to review the privacy policies of these websites and services before providing any personal information.
9. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory requirements, or best practices. We will post the updated Privacy Policy on our website, and we encourage you to review this Privacy Policy periodically. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the updated Privacy Policy.
10. Contact UsIf you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by email at compliance@coachingcentre.com.au or by snail mail at GPO Box 1297, Brisbane QLD 4001. We will respond to your inquiry as soon as possible.