Individual Cleinent Terms & Conditions
Terms and Conditions
Individual Coaching Clients
These Terms and Conditions (“Agreement”) are a contractual agreement between Coaching Centre, including Coaching Centre employees and associates as the service provider (hereafter ‘Coach’) and a client (hereafter ‘Client’) who is engaging Coaching Centre as a provider of coaching and other services from time to time (hereafter ‘Services’).
1. DUTIES AND RESPONSIBILITIES OF THE PARTIES
1.1. At all times during the provision of Services, the Coach will adhere to and abide by the ethical standards and conduct established by the peak industry body the International Coaching Federation (ICF), as outlined in the ICF Code of Ethics and accessible via www.coachingfederation.org.
1.2. The Coach will accurately identify their qualifications, expertise, experience, training, and certifications.
1.3. The Coach is obligated to provide the Client with the necessary privacy and ability to communicate freely and confidently during the Services.
1.4. At all times, a Coach will strive to recognise personal issues that may impair, conflict with, or interfere with their coaching performance or the professional relationship between the Client and the Coach.
1.5. The Coach will be conscious of actual or perceived conflicts of interest, disclose any such conflict, and mitigate appropriately as needed.
1.6. At all times during the rendering of the Services the Client shall be solely responsible for their own physical, mental and emotional well-being, decisions, choices, and implementation of actions and responsible for the results arising out of or resulting from the coaching relationship between the Coach and the Client. The Coach shall not be liable or responsible for any action, inaction, or any direct or indirect result of the professional coaching services the Coach provides.
1.7. The Client acknowledges that coaching is a comprehensive process that may involve different areas of the Client’s life, including their work, finances, health, relationships, education and recreation. The Client agrees that the decision as to how to handle or address these issues, incorporating coaching principles into those areas and implementing choices rests solely and exclusively with the Client and not the Coach.
1.8. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for therapy, counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance and advice as needed. If the Client is currently under the care of a mental health professional, it is strongly recommended that they promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed to by the Client and the Coach.
1.9. The Client understands and agrees that in order to enhance and maximise the coaching relationship, they ought to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the process. Similarly, the Client understands and agrees that it is their responsibility, where applicable, to find a space where they can communicate freely and confidentially with the Coach.
1.10. The Coach and the Client agree that the coaching services will be focused on the areas and goals chosen by the Client.
2. TERM AND SCOPE OF SERVICES
2.1. This Agreement shall take effect on the day of the Client’s purchase of the Services and remain in effect until the end of the agreed Service or terminated by a party or parties pursuant to Section six (6) of this Agreement.
2.2. The Client hereby retains the Coach to provide Service as per the Services displayed on the Coaches website or other platforms where the Services are advertised and will be provided in accordance with the Coach’s agreed program.
2.3. The Coach will provide the Services to the Client in accordance with this Agreement.
2.4. The Services will be provided by way of online sessions unless otherwise agreed between the Coach and the Client.
2.5. The Coach will make themselves available to the Client via email and/or other electronic messaging services for communication between scheduled meetings as agreed between the Coach and the Client.
2.6. The Client will schedule coaching sessions via systems provided by the Coach, while the Coach will ensure the availability of the time slots for the coaching sessions as well as provide all necessary details for the Client to be able to access the system.
2.7. The Client take will be responsible to manage their time and calendar to ensure that the Services are provided within the agreed timeframe. The Services will not extend beyond the Service’s end date. For example, six months program starts on the day of the payment (Clause 2.1) and finishes on its six months anniversary. It will be up to Coach’s discretion to extend it if the Service needs a closure session.
2.8. The lengths of the Services and duration of sessions will depend on individual programs outlined in the program.
2.9. The Client will provide the Coach with contact details, full name, email address and mobile phone number and be accountable for the accuracy of the same while engaging the Coach for the nominated services, while the Coach will provide means of collecting this data.
2.10. The Client shall be responsible for securing the necessary technology, such as a personal computer, smartphone or tablet with video and audio capability and internet access, as well as a private space to conduct virtual meetings. The Client does not need to acquire a paid videoconferencing account; however, it is the Client’s responsibility to acquire the skills necessary to operate the technology before the first meeting with the Coach.
2.11. It is the Client’s responsibility, should they wish so, to take notes during the rendering of the Service and manage all activities between sessions.
2.12. Any expansion or alteration of the scope of the Services must be confirmed in writing, email, text or similar communication channel, and where confirmation can be saved as proof of the amended agreement between the Client and the Coach.
2.13. The Client agrees to compensate the Coach for the Services rendered to the Client as per information provided by the Coach.
2.14. The Client agrees to make full payment for the Service before the start of the Service unless otherwise agreed by the Coach and the Client.
3. CANCELLATION POLICY
3.1. The Client acknowledges and agrees that it is the Client's responsibility to notify the Coach twenty-four (24) hours before any changes to scheduled calls/meetings. The Coach will attempt, in good faith, to reschedule the missed appointment or an appointment rescheduled within twenty-four (24) hours. The Coach reserves the right to bill the Client for meetings cancelled within 24 hours of the scheduled time.
4. CONFIDENTIALITY
4.1. The coaching relationship, in this instance between the Coach and the Client, as well as all information, both oral and in writing, that the Client shares with the Coach as part of the coaching relationship, is bound by the principles of confidentiality as set forth in the ICF Code of Ethics.
4.2. The Coach agrees that they will not disclose any information pertaining to the Client without the Client’s written permission except in circumstances where confidentiality cannot be maintained, such as illegal or criminal activity, pursuant to a valid court order or subpoena, and where the Coach believes there is to be an imminent or likely risk of danger or harm to self or others.
4.3. The Coach and the Client agree to safeguard to the best of their ability and upkeep confidential standards related to confidential information, including trade secrets, that are shared during the Service provided.
4.4. The Client acknowledges their continuing duty to raise any confidentiality questions or concerns with the Coach in a timely manner.
5. RECORD KEEPING AND PRIVACY
5.1. Data protection and security are more important than ever and a top priority at the Coaching Centre. We will do anything within our power to adhere to the highest standards in this domain. The same is expected from the Client.
5.2. Client records are maintained for various reasons, the most important of which is for the Client's benefit. When appropriate, preferably in the first meeting, the Coach will inform the Client of the nature and purpose of the records to be kept and the safekeeping of the records. Such records will be maintained by the Coach in a format of the Coach’s choice.
5.3. The Coach will maintain, store, and, when deemed, appropriately dispose of any records, electronic files, and communications created during the Coach’s engagement in a manner that promotes confidentiality, security and privacy and complies with all applicable laws, agreements and regulations.
5.4. The Coach may be engaged in continuing education or maintaining ICF credentials which require them to keep the Client’s full name, email address, and dates and times of the coaching services provided for verification by the ICF. Unless otherwise stated, the Client’s permission to be contacted by ICF’s credentialing body, should and if this be required, is assumed upon the Client purchasing any of the Coaching Centre coaching programs. The Client reserves the right to opt out of this at any time.
5.5. Client data is stored and maintained according to the Privacy Policy available at www.coachingcentre.com.au/privacy-policy.
6. TERMINATION
6.1. The Client acknowledges that they may discontinue the coaching relationship pursuant to the Client’s retention of the Services of the Coach.
6.2. Either the Client or the Coach may terminate this agreement at any time with two (2) weeks prior written notice via email or a similar communication channel where confirmation can be saved as proof of the agreement. The Client agrees to compensate the Coach for all Services rendered through and including the effective date of termination of the coaching relationship.
7. LIMITED LIABILITY
7.1. Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied, with respect to the Services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any direct, indirect or consequential damages. Notwithstanding any damages the Client may incur, the Coach’s entire liability under this agreement and the Client's exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all Services rendered.
7.2. This document reflects the agreement between the Coach and the Client and a complete understanding of the parties concerning the subject matter. This Agreement supersedes all prior written and oral representations.
7.3. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
8. DISPUTE RESOLUTION
8.1. If a dispute arises from providing the Service that cannot be resolved by mutual consent, the Coach and the Client agree to attempt to mediate in good faith for up to thirty (30) days after the notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party. In case of ethical conduct dispute, the Client reserves the right to complain to the ICF Ethical Conduct Review, accessed via wwww.coachingfederation.org.
8.2. If any provision of the T&Cs shall be held invalid or unenforceable for any reason, the remaining provisions shall remain valid and enforceable. Suppose a court finds that any provision of this agreement is invalid or unenforceable but that limiting such provision would become valid and enforceable. In that case, such provision shall be deemed to be written, construed, and enforced as so limited.
For any questions regarding the Agreement, please contact us at compliance@coachingcentre.com.au.